Draft for Nibiru Cooling to review and approve before launch. Last updated: 3 October 2026.
Who we are
This website is run by Nibiru Cooling Limited, a company registered in England and Wales (company number 17342843), registered office Suite 2 Unit 2 Bradburys Court, Lyon Road, Harrow HA1 2BY. In this policy, “we”, “us” and “our” mean Nibiru Cooling Limited. We are the data controller for the personal information described below.
If you have any questions about this policy or your information, email us at hello@nibirucooling.co.uk.
What we collect
When you send us a quote request or enquiry, we collect the details you enter in the form: your name, email address, phone number, address (if you give it), anything you write in your message, and which service page you came from.
If you phone or email us directly, we keep a record of the details you give us so we can deal with your enquiry.
How we use it
- To reply to your enquiry and give you a quote
- To arrange a survey, visit or job if you go ahead
- To keep a record of the work we have quoted for or carried out
We use your information because you have asked us to contact you about a quote or service (taking steps at your request before entering into a contract), and for our legitimate interest in running our business. We do not use it for marketing and we never sell it.
Who we share it with
We only share your information with the service providers we need to run this website and our email, such as our web hosting and email provider [IONOS], who process it on our behalf. We will share information if the law requires us to.
How long we keep it
We keep enquiries that do not lead to any work for [12 months]. If you become a customer, we keep records of the work for as long as we need them for warranty, legal and accounting purposes [usually 6 years].
Cookies
This website does not use cookies to track visitors or for advertising. If you log in to manage the website, WordPress sets cookies needed to keep you logged in.
Our Contact page shows an embedded Google Map. When that page loads, Google may collect information such as your IP address and set its own cookies, under Google’s privacy policy (policies.google.com/privacy). [Update this section if analytics or other embedded content is added.]
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct or delete it, or to stop using it. To do so, email us at the address above. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.